Posted by Delhi: SolarWinds, a secure observability and IT management software provider has announced the launch of SolarWinds AI to transform IT Service Management (ITSM). The new solution SolarWinds AI will transform ITSM operations and enable tech professionals to manage the complexities of modern digital environments.
Leveraging the company’s newly unveiled AI by Design framework, the purpose-built generative AI engine has been developed to help ensure privacy, security, and reliability in building advanced AI technologies.
The purpose-built generative AI engine was developed using the company’s newly unveiled AI by Design framework to help ensure privacy, security, and reliability in developing advanced AI technologies.
SolarWinds AI is first being introduced in SolarWinds Service Desk, the company’s world-class IT service management (ITSM) solution for improving IT outcomes, service delivery, and employee satisfaction.
It powers a transformative new generative AI feature in Service Desk, designed to supercharge agent workflows and facilitate empowered, high-performing IT teams to resolve tickets in minutes rather than hours or days. This accelerated remediation process helps create a world-class experience for employees across the organisation by minimizing downtime and outages.
Powered by large language models (LLMs) and proprietary algorithms, SolarWinds AI in Service Desk instantly summarizes complex ticket histories, provides suggested agent responses to inquiries, and generates real-time recommended steps for resolving issues. The company also plans to introduce SolarWinds AI throughout its suite of observability and IT management solutions, adding a new digital partner for DevOps, SecOps, database teams, and beyond.
“In creating SolarWinds AI, we leveraged our long history of engaging with the IT community to build an AI system that could act as a valued partner to IT pros in their everyday lives and reimagine the productivity, efficiency, and innovation they’re capable of,” said Krishna Sai, SVP of Engineering, SolarWinds.
“We believe that our new AI by Design framework sets a model for how the broader industry should approach AI, built on our belief that privacy, security, and trust must be inherent to any AI system,” added Sai.
AI by Design is a rigorous framework for creating secure, productive, and enduring AI-driven solutions, guided by four key principles – Privacy and Security, Accountability and Fairness, Transparency and Trust, and Simplicity and Accessibility.