Zoho marks milestone investments, R&D and growth

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Chennai: Zoho Corporation has achieved a 38% year-over-year growth, surpassing the 80 million user mark. Along with the ongoing global expansion, the company continued to widen its product portfolio and make investments in automotive, robotics, and health care technologies.

Zoho also celebrated opening 59 new global hub-and-spoke offices in rural areas and small cities over the last two years to expand into new markets and further support local communities.

At Zoho’s annual analyst summit, the company affirmed its commitment to developing resilient solutions that support all businesses, many of which have been negatively impacted by recent economic disruption.

“We’ve long felt that we have a responsibility to the communities and world around us, whether that be through providing job opportunities to those with less access or by delivering products that help business grow to their potential,” said Sridhar Vembu, CEO of Zoho Corporation.

“Our approach from the start of Zoho—now 26 years ago—still rings true today: nurture people and businesses, and lower the barrier of entry. Cost effective, yet built-for-scale products and regionally located offices aside, Zoho has built its business by being a partner that helps people thrive. Our success is their success and vice versa,” added Vembu.

Zoho has made strategic investments in the areas of automotive, robotics, and health care technology. These include investment in Silicon Valley-based smart electric utility vehicles and powertrains manufacturer Boson, which focuses on light utility vehicles (LUVs).

Since 2021, Zoho has announced investments in electric motorcycle company Ultraviolette Automotive in partnership with TVS Motor Company, Voxelgrids, an Indian startup that builds Magnetic Resonance Imaging (MRI) scanners, forming a consortium of local technology companies based in the Kongu region of Tamil Nadu, India, and Genrobotics, an Indian startup building robotics and AI-powered solutions for social issues.

Innovation and R&D Diversity
Zoho’s investment and innovation philosophies have been rooted in the R&D of unified customisable tools for any organisation’s distinct business needs and vision. Over 60% of the company’s workforce is devoted to engineering, both in the development of new technologies and in building ways for those apps to complement and integrate with one another.

To date, Zoho has developed more than 55 apps, having grown from 40 only two years ago. The company said that the scope of its offerings continues to increase but the price does not as it remains committed to affordability—offering both free and paid versions of every product—and delivering software tailored to the distinct needs of small and medium-sized businesses.
Zoho’s Proven Growth Philosophy: Transnational Localism
Zoho continues to celebrate global expansion through its Transnational Localism effort, first introduced in early 2020 as a means to create self-reliant local communities and economies.

Since then, the initiative has grown to include new global offices, local hiring, partnerships with local organisations and government bodies to lower the technology adoption barrier for businesses, upskilling courses in association with educational institutes, language localization including RTL support for languages like Arabic, and local pricing for several countries.

The offices opened as part of Zoho’s Transnational Localism efforts follow a hub-and-spoke model, with larger offices serving as a hub to several dozen small spoke offices located in rural areas and towns around the world. This method of growth allows employees to stay in their hometowns and contribute to their local community while working for a leading, globally recognized technology company.

The company has improved access to both software and localized Zoho support, opening 59 hub-and-spoke offices in the last two years. In addition to aggressive expansion into new territories and markets, including Canada, Latin America, the Middle East, Africa, and Southeast Asia, Zoho has announced plans to add 100 new small-scale offices in rural districts across India in the next few years.

Zoho celebrated impressive regional growth, with headcount up by 300% outside of India since the start of 2020. It also aims to hire at least 2,000 employees across engineering, technology, and product development, particularly software developers, quality assessment engineers, web developers, designers, product marketers, writers, technical support engineers, and sales executives within the next year.

The recent openings of Zoho’s McAllen and New Braunfels, TX, offices in April 2022 and December 2021, respectively, exemplify this mission. Since its ribbon-cutting, the McAllen office now hosts 40+ employees from surrounding communities and has maintained an ambitious hiring cadence. The New Braunfels office has added more than 30 employees since its opening.

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