Park Place Technologies brings DMSO

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Bangalore: Park Place Technologies has launched DMSO – a fully integrated approach to managing critical information and simplifying complexities of IT infrastructures.

DMSO is a simplified and automated approach to Discovering, Monitoring, Supporting and Optimizing digital infrastructures. It helps to maximize uptime, create cost efficiencies, enable greater infrastructure control and visibility, and enhance asset performance. The DMSO market is expected to be $228 billion annually by 2023.

As businesses continue their digital transformations, they depend on data that resides on-premises, in public and private clouds, devices at the edge and networks and operation centres that span the globe.

Managing these complex environments is increasingly becoming more difficult. Exponential increases in time, labor and cost, as well as the complexity of navigating a maze of service providers to establish clear accountability and support, requires a more intelligent and flexible approach.

With DMSO, Park Place clients will maximize uptime, improve operational speed, eliminate IT chaos, and boost return on investment – ultimately accelerating their digital transformations.

“Datacentres have changed, and the concept of infrastructure continues to evolve radically as businesses move to implement digital transformation in its many forms,” said Chris Adams, CEO – Park Place Technologies.

“This requires a more strategic approach to maintain physical and virtual infrastructures and gain insights through automation and analytics. This is the genesis of DMSO and we are confident that it represents a new way to deliver value and help transform critical infrastructure into a strategic business asset,” added Adams.

Defining DMSO

For three decades, Park Place Technologies has been providing global hardware maintenance for 17,000 customers in 58,000 datacentres across 150 countries. The digital infrastructure management company claimed delivering 97% first-time fix rate and a 31 percent faster mean time to repair (MTTR) and carries a 97% customer satisfaction rate.

This experience fueled the innovation that developed DMSO to provide comprehensive infrastructure control and visibility. DMSO will offer a view up and down the technology stack, including hardware, operating systems, networks, databases, applications, and the cloud, for customers to:

  • Discover – Holistic, accurate listing of datacentre assets across OEMs, with automated IT asset discovery and dependency mapping and comprehensive coverage of servers (physical, virtual, and cloud), desktops, edge devices and peripherals;
  • Monitor – Server and storage monitoring hardware (storage, server and network) and software (OS Monitoring, Linux, Windows, VM)
  • Support – Event filtering and remediation for hardware, operating systems and network hardware (predictive/proactive alerting and ticket integration) OS remediation (patch management, updates) and network incidents (management, configuration, root cause);
  • Optimize – Enable client efficiencies and ensure uptime with capacity management, CPU utilization and cloud cost controls).

DMSO Leveraging Global Infrastructure

Park Place Technologies’ aggregated service delivery platform monitors and remediates hardware, networks, operating systems and applications. It has recently acquired IntelliNet’s network centre operations, and global network monitoring service Entuity. This helped to power the advancements in DMSO and its capabilities.

Besides, the company has several acquisitions in past few years. The acquired technologies dovetail with and strengthen ParkView, which delivers an automated monitoring service and will extend beyond the hardware layer into software to include both operating systems and virtual servers, furthering the company’s DMSO capabilities.

An Opportunity Underpinned by Healthy Growth

DMSO’s demand is fueled with a healthy and growing infrastructure market, estimated to reach $228 billion by 2023 (inclusive of dedicated and shared equipment and services), according to analysts. Additionally, the market for datacentre and network maintenance is expected to exceed $185 billion annually.

“In this digital era, it is imperative that companies put an emphasis on fixing problems before they happen,” said Rob Brothers, Program VP – Datacentre and Support services, IDC.

IT decision makers according to a recent survey found that 35 percent cannot seamlessly monitor and optimize cloud capacity and configurations, and 36 percent are missing single-source visibility and monitoring. The issue of a lack of in-house expertise to act and respond to performance alerts and alarms affected 39 percent of respondents.

“DMSO is something which is a positive for the industry,” said Paul Alexander, Head of Technical Services – STEM Faculty, The Open University.

“Park Place is able to lead on that because they’ve defined it. They understand where the industry is going. Obviously there’s a lot going into the cloud, and in some cases, it’s going to be a hybrid. I feel like the industry needed to find a new direction and DMSO is an evolution,” added Alexander.

“It’s very clear a lot of people who run datacentres don’t know what equipment they have. So the first problem that you need to solve on the road map is discovery, and that’s key as part of DMSO. Once you discovered it, you need monitoring,” explained Alexander.

“And if these things were integrated well, like through ParkView, that’s a winning solution. I think then the natural progression from that is to support. Optimization totally goes hand-in-hand from there, and it covers a multitude of different platforms. I think the industry as a whole is likely to move towards DMSO,” he concluded.

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