Cloud Editions 21.2 addresses the needs of organisations

Mumbai: OpenText CEO and CTO Mark J. Barrenechea unveiled the Cloud Editions (CE) 21.2 during his keynote at OpenText World Europe this week.

“Cloud Editions provide customers with flexible deployment options and secure, purpose-built solutions to support modern work, connect to global commerce, and engage their customers in new ways. With the innovations in Cloud Editions (CE) 21.2, customers will be able to accelerate growth and stay ahead of the competition,” said CEO Barrenechea.

With OpenText Cloud Editions, customers have the choice to run their software anywhere – off-cloud, in the private cloud, in the public cloud platform of choice, or through cloud API services.

Besides, customers can also run the OpenText Cloud Editions (CE) 21.2 with managed service providers to have better information management in their organisations and enterprises. The latest updates are focused on multi-tenant cloud environments and offer integration to enterprise software ecosystems like SAP S/4 HANA, Microsoft Office 365 and collaboration applications like Microsoft Teams.

New Cloud Platform for Content Services
The new Content Services platform CE 21.2 suits today’s work in the cloud. OpenText Core Content and OpenText Case Management are multi-tenant easy to deploy cloud offerings, made to address different business, departmental and industry needs.

Core Content integrates with business applications that customers already use, including a deep integration with SAP S/4HANA Public Cloud. Core Case Management is a no-code SaaS application that manages unstructured and complex processes to enable smarter and quicker case resolution and improved customer and employee experiences.

By combining content management, case management and integration into lead applications, the solution offers a unified approach to organisations manage content lifecycle across business processes. There are also significant updates across each of the OpenText Clouds.

The OpenText Content Cloud empowers modern work by improving user productivity, process stability and providing solutions to assist with regulatory compliance. In addition to Core Content and Core Case Management.

key innovations in CE 21.2 include:

• Core for Federated Compliance expands governance to Microsoft Office 365 to help organisations manage records policies and compliance across OpenText and Microsoft repositories simultaneously, including SharePoint and OneDrive.
• OpenText eDOCS improves user productivity with smart profiling to automate the classification of content.
• OpenText Axcelerate speeds review for eDiscovery and investigations with faster data ingestion, enhanced culling, and enhancements to chat review.
• The OpenText Business Network Cloud connects business to global commerce and trading networks through a unified platform for streamlined connectivity, secure collaboration and real-time business intelligence.Key innovations in CE 21.2 include:

• More than 60 new SAP S/4 HANA API connectors for OpenText Trading Grid enable companies to accelerate SAP ECC related migration projects. Trading Grid also strengthens self-service testing capabilities for accelerated partner onboarding.
• OpenText Active Invoice with Compliance helps organisations meet e-invoice country-specific tax and business regulatory compliance with validation needed.
• OpenText IoT platform introduces mobile device provisioning for fast IoT device onboarding and new exception management dashboards to flag real-time events and streamline management of large device groups.

The OpenText Experience Cloud provides a single platform to deliver modern engagements across the customer journey.

Key innovations in CE 21.2 include:

• OpenText Exstream now features new AI services that support compliance, rationalization and efficiency by simplifying template maintenance, rationalization, and migration of document templates and content from other CCM solutions to Exstream.
• OpenText Media Management introduces new capabilities for seamless collaboration, including video mark-up and annotation, the ability to preview 360 Spin Sets and intelligent asset recommendations.
• A new integration between CX-E Voice and Microsoft Teams Phone System facilitates a smooth transition to a mixed unified communications (UC) deployment.
• The OpenText Security & Protection Cloud strengthens cyber resilience by helping organisations to better secure sensitive information, find evidence faster, reduce risk and detect and respond to cyber threats.

Key innovations in CE 21.2 include:

• Enhancements to OpenText Encase Forensic help investigators and examiners identify hard-to-find evidence faster and includes support for social media artefacts and Optical Character Recognition (OCR).
• OpenText EnCase Information Assurance (formerly EnCase eDiscovery) provides a streamlined user experience and improved user workflows through its new web application. Customers can collect data from Microsoft Teams through a new connector.
• OpenText EnCase Endpoint Security embeds BrightCloud Threat Intelligence Web Classification and Web Reputation Services. BrightCloud leverages historical and contextual data collected from over 283M real-world endpoints to help users quickly and accurately identify and remediate threats and malicious websites.

An updated management console for Webroot Business Endpoint Protection (WBEP), targeted at Managed Service Providers (MSPs) and Small and Medium Businesses (SMBs), streamlines common management tasks.

The OpenText Developer Cloud is a single source of Cloud API services that lets developers quickly bring their ideas to life faster using powerful, developer-trusted APIs.

Key innovations in CE 21.1 include:
Strengthened administrative capabilities for tenant management and simplified authentication for cross-service API service calls. This includes security and ease of use features that continue to enhance the overall developer experience.

Each of the clouds leverages OpenText advanced technologies. OpenText Magellan provides pre-built AI and ML components for deploying individually. The OpenText AppWorks platform enables business and technical users to rapidly build applications that improve efficiency, optimize employee skills, and provide insights.

Major enhancements in CE 21.2 include:

• Magellan Data Science Notebook offers augmented AI with ML models, which can be built through the SciKit-Learn framework. ML Models can be published as a REST API service and managed through a new, intuitive Magellan ML Model Management tool.

• Magellan Text Mining introduces composite AI, enabling multiple models to leverage metadata from one another to deliver a more accurate analysis of AI-based annotations, such as PII recognition or sensitive content classification.

• OpenText Contract Centre, delivers enhanced full-text search capabilities for contract metadata and simplifies authoring to improve usability.

• Security, performance and usability improvements to the AppWorks platform, including a new import utility for AppWorks Case Accelerator to enable administrators to quickly implement Quick Start packages for faster time to value.

Additionally, for OpenText Output Transformation Server (OTS) and OpenText Document Accessibility new managed cloud services have been introduced. It will help to reduce costs and free up resources by providing the expertise required to manage cloud solutions.