According to GlobalData, several legacy contact centers are not architected to cope with COVID-19 scenarios. Especially for companies that are facing different degrees of anxiety among customers, the ability to address customer needs is crucial for long-term success.
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HPE and Cisco want to encourage customers to place tech orders and not let financial constraints come in the way of IT needs to run and support their businesses and organizations.
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The COVID-19 Online Screening and Evaluation Telemedicine Services (COSETS) will allow monitoring and engaging with patients remotely in their homes using a PC or smartphone.
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Maldives’ 89 lawmakers are using Microsoft Teams video conferencing technology to be part of the virtual online parliamentary sessions. As they can’t remain physically present at the People’s Majlis – the parliament house located in the capital city Male.
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Avaya said it is enabling millions of workers to work from home (WFH) by providing complimentary 90-day licenses for Avaya contact center solutions that enable agents to work remotely.
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The global traditional PC shipments fell 9.8% Y-o-Y in the first quarter 2020 (1Q20). A total of 53.2 million shipments were made in 1Q20, according to IDC
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