Posted by New Delhi: Wolken Software launched its self-service SaaS customer service solution – Wolken Care. The solution aims to help businesses transform the customer service experience.
With this launch, Wolken Software is addressing the growing demand of the self-service customer experience solutions market globally. Wolken Care solution is self-serviceable, with an easy single-click setup enabling businesses to provide a superior customer service experience.
Wolken Care solution caters to businesses across sectors, specifically targeting startups and SMBs globally. Broadly the verticals include banking and financial services, the semiconductor, manufacturing, software, consumer goods, electronic component industries.
Globally, the customer self-service software market size is expected to reach $24.9 billion by 2026. As per estimates, the market will grow at 24% CAGR during the forecast period between 2020 – 2026, according to the KBV Research report.
The company’s clientele includes Fortune 100 companies across continents from the US, Europe and the Asian markets. Freecharge, Orix, InterExecs, and Buxis are among the few Wolken Care’s customers.
Wolken Software is based across Bangalore, Mumbai and US. The solution helps businesses to make feature-rich service desks at reduced costs for their internal as well as external customers.
Some of the key differentiators of Wolken Care are:
Being a cloud-native SaaS application it is completely self-service meeting the needs of businesses of all sizes. They can easily use it without any hassle of technical help for installation or software coding. This takes down any overhead cost as well as businesses can avail it on a pay as you grow model.
Businesses can leverage this new solution to serve a wide range of customers across omnichannel presence with the multilingual database. Besides, it has in-built features that enable customisation for various customer demands and requisite SLAs (Service-level agreements). With the customisation features, businesses can provide personalised care for all their customers.
“ Wolken care being simple to use, secured by architecture and scalable on demand is best suited for the businesses looking to Digitise their Customer Service Support as it is completely configurable by the users themselves and requires little to no external support,” said Rohan Joshi, Co-Founder and CEO, Wolken Software.
“We are confident that our out-of-the-box, configurable and scalable enterprise-class service desk solution Wolken Care can shift the paradigm for organisations looking for innovative areas that can improve their revenue and improve employee efficiency,“ added Joshi.
“The Indian SaaS space has the potential to create $1 trillion in value and nearly five lakh jobs by 2030. This clearly depicts the rising demand for and the potential SaaS industry holds,” said Sudhir Prabhu, Co-Founder and CTO, Wolken Software.
“We aim to help the companies transform the relationship between customers and their employees by bringing exceptional service support within the reach of every company with guaranteed customer satisfaction that too with reduced cost,” added Prabhu.