Posted by Mumbai: IHCL transforms its range of hotels with zero-touch service initiatives powered with digital solutions.
IHCL (Indian Hotels Company), South Asia’s largest hospitality company has announced the launch and implementation of I-ZEST.
I-ZEST is IHCL’s zero-touch service transformation – a digital solutions suite. With I-ZEST, IHCL transforms its hotels namely the – Taj, Vivanta and SeleQtions.
The digital solutions suite offers zero-touch check-ins and check-outs, digital invoicing, online payment options and QR codes and digital menus in restaurants.
I-ZEST’s digital features will further ensure social distancing for both, guests and associates while maintaining secure and seamless services. These digital initiatives come on the back of company’s latest foray into the food delivery service from its iconic restaurants via a dedicated mobile app.
“Harnessing the power of digital has become even more crucial in times like this,” said Vinay Deshpande, Senior Vice President and Head of Digital & IT, IHCL.
“We are leveraging technologies in a meaningful way to ensure minimal contact while offering the sincere care, warmth and guest-centric service that we are synonymous with, with the same zest and dedication as always,” added Deshpande.
Further, “With I-ZEST, we have built an enhanced digital layer over our existing systems for the safety of both, our guests and associates,” he informed.
I-ZEST’s new digital features allow guests to interact and engage with IHCL hotels by minimizing the physical touch, but maximising quality of service.
Digital enhancements will span guest experiences, from pre-arrival to departure offering zero to minimal touch options such as digital pre check-in registrations to contactless guest access to their rooms via optional digital key cards, while maintaining the highest levels of safety and security.
Check-outs will also be optimized with online invoicing services without the need to use card machines. Digital menus installed across restaurants will facilitate dining orders through QR codes and digital payments.
I-ZEST’s technology-driven measures will also extend to employees as it moves hotel pre-opening processes via mobile-application based checklists, a contactless attendance system using closed-group facial recognition and QR codes and an HR automation platform for leaves and queries, among others.