Posted by New Delhi: IDC has published its FutureScape: Worldwide AI 2021 Predictions – India Implications for 2021.
Organisations in India are embracing AI driven by improved internal efficiencies, competitive edge, and enhanced customer experience (CX). Driven by enterprise resiliency, leveraging tech has become existential in the journey to the new normal.
Organisations in India have stated digitally enhancing the products, services, and customer experiences as the number one priority for 2021-22.
They are looking at improving digital-first engagements and unleashing the true value of the data being generated by their ecosystem. AI becomes pivotal for these organisations to gain insights into business operations, products/ services, experiences, and/or ecosystems.
“The pandemic has been a catalyst for overall AI adoption in India. In the data-driven journey, organisations are focusing on intelligent systems for actionable business insights,” said Rishu Sharma, Principal Analyst, Cloud and AI, IDC India.
“Businesses are embracing technologies like conversational AI and machine learning, driven by their business objectives of innovation, resiliency, and offering transformative experiences,” added Sharma.
Some of the key AI predictions that would impact the technology buyers and suppliers in India in 2021 and beyond are:
1. AI Explainability: By 2023, over 40% of consumer-focused AI decisioning systems in finance, healthcare, government, and other regulated sectors will include provisions to explain their analysis and decisions.
2. AI-Powered Development: By 2025, the number of data analysts and scientists to adopt AutoML for the end-to-end machine learning pipeline from data preparation to model deployment will double.
3. AIOps Adoption: By 2025, AIOps will become the new normal for IT operations. And at least 40% of large enterprises will be adopting AIOps solutions for automating major IT system and service management processes.
4. Neuro-Symbolic AI: By 2026, 20% of all AI solutions will be closer to AGI — leveraging neuro-symbolic techniques. And it will combine deep learning with symbolic methods to create robust humanlike decision making.
5. AI-Enabled Edge Computing: By 2024, 50% of enterprises will run varying levels of analytic and AI models at the edge. And 30% of those edge AI applications will be accelerated by heterogeneous accelerators.
“Indian organisations are looking for technology vendors and integration partners to bridge the talent gap and enhance decision-making capabilities,” said Swapnil Shende, Senior Market Analyst – IDC India.
“AI is turning out to be helpful in directing decisions on everything from bank loans, risk assessment, automated customer service, crop advisory, healthcare, and others,” added Shende.