Hyderabad, India – San Francisco, USA: Ozonetel has raised $5 million in Series A funding from Bangalore based PE firm Stakeboat Capital.
The Indian on-demand cloud communication services provider Ozonetel will use the funds to further expand find US operations and double its headcount in the coming year.
Hyderabad based Ozonetel first entered the US market in 2019 and is making rapid strides having onboarded channel partners and customers. This Series A funding will enable the company to grow its sales and marketing teams in the US, while continuing to focus on SEA and Middle East and expanding its presence in India.
It will soon be releasing its AI-driven Unified Channel Experience Management (UCXM) platform for voice and digital channels, empowering businesses to design and deliver consistent customer experience across communication channels.
“This is a very important juncture for us to scale our business, and we are particularly looking to grow our footprint in the US. We plan to reach $100 million ARR in the next 4 years. This investment from Stakeboat Capital validates our vision to provide a unified, omnichannel call/contact center experience to enterprises,” said CSN Murthy, Founder and CEO Ozonetel.
“We have consciously stayed bootstrapped since inception and focused on creating industry-leading tech. We are now thrilled to have an active and supportive investor with us as we take our tech to more global markets,” added Murthy.
“Ozonetel is a cloud native company. We have built the complete cloud communication stack, and our API first products allow businesses to configure their call center services easily. We can bring up a new call center or migrate a legacy on-premise call center solution within hours,” added Chaitanya Chokkareddy, Chief Innovation Officer, Ozonetel.
“The pandemic has changed the way enterprises are approaching their call center operations. With Ozonetel’s disruptive CCaaS and CPaaS platforms, businesses will be able to turn call centers into profit centers. This is even more critical in the new remote work environment post COVID. We are very excited about the possibilities,” said Chandrasekar Kandasamy, Managing Partner – Stakeboat Capital.