Bengaluru: Former Airtel executive Angira Agrawal has joined Exotel as Global SVP GTM and Strategy. Customer engagement platform Exotel announced the appointment of former Airtel executive Angira Agrawal in a statement.
As Global SVP, Agrawal will lead the charter to elevate customer propositions for Exotel’s expanding clientele of multinational corporations by utilising the full potential of the company’s unified customer engagement platform.
Angira is a senior business and technology leader with about 3 decades of experience. He moves to Exotel from Airtel, where he was leading its growth in the west and BFSI nationally.
In his long career, Angira worked at some of the biggest names like Skylo, Vodafone, NEC, Tata Communications, Persistent, Oracle, and Unimobile (a bulk SMS startup). He was amongst the early employees at HCL Comnet. He holds an MBA from XLRI Jamshedpur and a BE in Electronics from MS University Baroda.
“Angira has an extensive professional network and a strategic grasp of large-scale commercial operations. He will be working with our global enterprise clients, who are building their customer experience programmes on top of the Exotel Customer Engagement platform, in accelerating their innovation cycles,” said Sachin Bhatia, Co-Founder, Chief Growth Officer of Exotel.
According to Angira Agrawal, organisations today are increasingly outsourcing their Customer Engagement Platforms to trusted providers, who can work with them on their current and future needs, while the organisations focus on the processes and systems that can build a differentiating customer experience.
“Exotel, along with Ameyo and Cogno AI, aims to offer a full-stack customer engagement platform through a single provider, giving scalability and security to its customers. This is an exciting time to come in, and help achieve this vision,” said Agrawal.
Exotel has touched the lives of over 2 billion people in Asia. The company has expanded to power approximately 88,000 contact centre workers, and 2 billion bot chats saving 27 million human hours, and 8.5 billion human conversations in 2021 alone with a workforce of about 1000 employees working from 61 different cities.