Customer Experience is increasingly crucial to business success and highly successful companies are adopting new technology at record speed. The latest global Zendesk Customer Experience (CX) Trends report 2021 revealed.
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2021 predictions for the Indian IT industry
While COVID-19 continues to play out an unprecedented upheaval across the globe, businesses will need to tune up the technology to bring some semblance of order to uncertainty, complexity and to rethink and reboot their digital strategies.
Continue readingPrivacy predictions for 2021
With privacy more often than not being traded for convenience, we believe that for many 2020 has fundamentally changed how much privacy people are willing to sacrifice in exchange for security (especially from the COVID-19 threat) and access to digital services.
Continue readingAccenture and SAP to power business transformation
Both companies are collaborating to help clients with a new business transformation offering – RISE with SAP.
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